hi80 FAQ – all your questions answered in one place

Signing up on hi80 doesn't require much — the entire process takes just 3 minutes. Here's what you'll need:

• Full Name: Enter your full name as it appears on your NID.
• Mobile Number: An active Bangladeshi number — this will be your login ID.
• Password: At least 8 characters, combining uppercase, lowercase letters and numbers.
• Currency Selection: BDT (Bangladeshi Taka) is the most widely used currency.

After submitting the form, a 6-digit OTP will be sent to your mobile. Entering it activates your account. Before making a withdrawal, you will need to complete KYC verification using your NID or passport — this is typically approved within 24 hours. Click here to start your registration.

Under hi80's policy Only one account per mobile number This is permitted. However, two family members may register separately provided each uses a different mobile number, a different email address, and a different ID document.

Hi80's system can detect when two accounts are operated from the same device. If it is found that someone is attempting to abuse bonuses through multiple accounts, all accounts involved Permanently suspended action may be taken and the balance may be forfeited. This policy is strictly enforced to ensure fairness and transparency.

The easiest place to view all of hi80's offers and promotions is the the "Promotions" or "Offers" section of your dashboard. All active and upcoming offers are listed there with full details and deadlines.

Regarding updates:

• Daily Offers: Resets daily at midnight — check-in bonuses and free spins.
• Weekly Offers: New cashback and reload bonuses go live every Monday.
• Special Events: Special offers run during the Cricket World Cup, Eid, and major tournaments.

Enable push notifications in your account settings to stay updated on new offers.

A wagering requirement means you need to place bets totaling a certain multiple of the bonus amount before you can withdraw it. hi80 keeps the calculation simple:

Example: Say you deposit ৳1,000 and receive a 100% bonus, bringing your total balance to ৳2,000. With a 20x wagering requirement on the bonus:

Bonus amount (৳1,000) × wagering multiplier (20) = ৳20,000 total wager required

Once you have placed ৳20,000 in wagers, any winnings from the bonus become withdrawable. A few important points:

• Deposit amounts are generally not counted toward wagering.
• Some games (such as Live Casino) have lower wagering requirements — check the game page for details.
• If the wagering requirement isn't met before the bonus expires, the bonus will be forfeited.

Withdrawals on hi80 are straightforward and transparent. Here's how it works:

• Handling Fee: hi80 does not charge any withdrawal fee. However, bKash or Nagad's own transfer charges may apply.
• Minimum Withdrawal: ৳300 (three hundred BDT).
• Daily Maximum: ৳1,00,000 (one lakh BDT). For larger amounts, please contact support.
• Time: Standard requests are processed within 5–15 minutes; it may take longer if KYC verification is incomplete.

KYC verification (NID or passport) is mandatory before your first withdrawal. Withdrawal requests cannot be processed without it. For more details, Fast Withdrawals Page View.

Deposits made via bKash or Nagad on hi80 are typically Within 1–5 minutes credited to your account. During network issues or high-traffic banking periods, it may take up to 30 minutes.

If more than 30 minutes have passed and the funds still haven't arrived:

• Check first: Check whether the transaction shows as successful in your bKash/Nagad app. If it failed, no money was deducted — please try again.
• Retrieve your transaction ID: Keep your bKash/Nagad reference number on hand.
• Contact hi80 Support: Provide the transaction ID, amount, and time via Live Chat — issues are usually resolved within 1 hour.

Hi80 never withholds deposit funds on its own. If a technical issue arises, the support team resolves it promptly.

Yes, the hi80 interface language can be changed. The platform is currently available Bengali, English & Hindi languages are supported. To change the language:

• Log in to your account.
• Go to the profile icon or settings menu in the top right corner.
• Select the "Language" option.
• Select your preferred language — the change takes effect immediately.

Even without logging in, changing your mobile browser's language settings will often cause the site to load automatically in that language. For Bangladeshi users, the Bengali interface is the most optimized by default.