Data Protection Policy

hi80's Privacy Policy – How Your Information Is Protected

Your personal information is treated as a trust at hi80. This Privacy Policy clearly sets out what data we collect, why we collect it, and how it is kept secure.

🔒 Privacy Status Active Protection
🛡️
Your Information Is Fully Secure
Data Encryption
Secured with AES-256
Never Sold to Third Parties
Never sold to data brokers
Minimal Data Collection
Only What's Necessary
Your Control
Delete your data at any time
Last Updated: January 2026

Hi80's Commitment to Your Privacy

The six core principles we follow to protect your information

Minimal Data Collection

Hi80 collects only the information strictly necessary to provide its services. No excessive or irrelevant data is requested.

Encrypted Storage

Every piece of stored data is protected with AES-256 encryption — unreadable even with direct database access.

Never sold or rented

Hi80 never sells or transfers your information to advertising companies, data brokers, or any other third parties.

In Your Control

View, correct, or delete your data — you are in full control of your information on hi80.

Deletion at a Defined Time

Each type of data has a defined retention period. Once that period expires, the data is securely deleted.

Full Transparency

Hi80 is transparent about what information is collected and why — nothing is hidden.

How Your Information Is Used

A Transparent View of Data Flow at hi80

1
Data Collection

Required information is collected during registration, login, and transactions. No information is collected without your consent.

2
Encrypted Storage

Data is encrypted at the point of collection and stored on secure servers.

3
Limited Use

Collected information is used solely for service delivery, KYC verification, and security purposes.

4
Controlled Access

Only authorized hi80 staff may access limited data for specific reasons. All access is logged.

5
Deletion Upon Expiry

Every data type has a defined retention period. Deletion is automatic and secure upon expiry.

Your Data Rights

Your rights over your personal data on hi80

👁️
Right to Access

You can request to see what information hi80 holds about you at any time.

✏️
Right to Rectification

Contact support to correct any inaccurate or outdated information.

🗑️
Right to Erasure

If you close your account, you may request that your data be deleted.

📦
Portability

Hi80 provides the option to export a copy of your data.

🚫
Right to Restrict Processing

You may object to the processing of your data for specific purposes.

📩
Right to Complain

If you suspect a data protection breach, report it directly to hi80 Support.

This Privacy Policy applies to all hi80 services. By using hi80, you are considered to have accepted this policy. If you have any questions, [email protected]to get in touch.

1What Information We Collect

Hi80 may collect the following types of information to provide its services:

Personal Identity Information:

  • Full Name, Date of Birth & Nationality
  • Mobile Number & Email Address
  • Current Address
  • National ID (NID) or passport number (for KYC)

Financial Information:

  • Mobile banking number (bKash, Nagad, Rocket)
  • Transaction History & Amounts
  • Withdrawal & Deposit Records

Usage Information:

  • Login timestamps, IP address, and device information
  • Gaming History & Patterns
  • Where on the platform you spent time and for how long
  • Browser Type & Operating System

Biometric data (such as fingerprints or Face ID) is never stored on hi80's servers — it remains exclusively on your device.

2Purpose of Data Collection

Every piece of information hi80 collects has a specific purpose:

  • Account Management: To ensure secure registration, login, and account safety.
  • KYC & Compliance: To verify age, confirm identity, and comply with legal obligations.
  • Payment Processing: To process deposits and withdrawals accurately.
  • Service Improvement: To analyse user experience and improve the platform.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Customer Support: To enable the support team to provide effective assistance.
  • Responsible Gaming: To monitor gaming behaviour and issue alerts where necessary.

Hi80 does not use your information for any purpose beyond those stated above.

3Sharing Information with Third Parties

Hi80 does not sell your data as a matter of policy. However, information may be shared in the following limited circumstances:

  • Payment Processors: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
  • KYC Services: Information may be shared with an approved KYC partner for identity verification.
  • Legal Obligations: Disclosure of information pursuant to a court order or regulatory authority request is a legal obligation.
  • Security Services: Limited data may be shared with security partners for fraud detection purposes.

All third parties with whom data is shared are contractually bound to comply with hi80's privacy standards.

4Cookies & Tracking Technologies

Hi80 uses several types of cookies and tracking technologies:

Most cookies can be disabled through your browser settings. However, disabling essential or security cookies may cause certain features to not work properly.

5Data Protection Practices

Hi80 uses multiple layers of security to protect your information:

  • TLS 1.3 protocol for all data transmissions
  • AES-256 encryption for stored data
  • Passwords hashed using the bcrypt algorithm
  • 24/7 physical and digital security at our data centers
  • Regular third-party security audits and penetration testing
  • Least privilege access policy for staff

If a data breach or security incident is detected, hi80 will notify affected members within 72 hours and take the necessary steps to address it.

6Data Retention Period

Hi80 does not retain data longer than necessary. Retention periods by data type:

  • Account Information: For the duration of account activity and 5 years after closure (legal obligation)
  • Transaction Records: 5 to 7 years (in accordance with financial regulatory standards)
  • KYC Documents: 5 years after account closure
  • Log Files & Session Data: 90 Days
  • Marketing Preferences: Until consent is withdrawn

Once the retention period expires, data is securely deleted and cannot be recovered.

7Child Protection Policy

Hi80's services are intended exclusively for users aged 18 and above. hi80 does not knowingly collect data from minors.

Any account identified as belonging to a minor is immediately suspended and all collected data is permanently deleted.

If you suspect your child has an account with hi80, please contact [email protected] immediately.

8Privacy Policy Updates

Hi80 may update this Privacy Policy from time to time. For significant changes:

  • Members will be notified in advance by email
  • A prominent notification will be displayed on the platform
  • A clear summary of changes will be provided
  • Your consent may be sought before any changes are made

Continued use of the service after any policy update constitutes acceptance of the revised policy. For any questions, contact [email protected].

Hi80's Privacy Policy — Why It's Upheld in Practice, Not Just on Paper

Many people in Bangladesh are understandably cautious about sharing personal information online. How often have you heard — "I gave my mobile number and now I'm getting calls from unknown numbers"? Or "I submitted my NID and have no idea where it ended up"? These are completely valid concerns. That's why hi80 treats its Privacy Policy not merely as a legal document, but as a genuine, real-world commitment.

Sharing your information with hi80 is like depositing money in a bank — it's a trust. hi80 safeguards that trust and never sells it. This principle is reflected in every decision hi80 makes.

Is your number used for advertising?

The short answer: no. hi80 uses your mobile number solely for account-related communication and OTP verification. It is never shared with advertisers or marketing companies.

You may occasionally receive promotional SMS from hi80 — but only for offers related to your own account, never on behalf of third parties. If you'd prefer not to receive them, you can turn off marketing notifications in your account settings.

What happens after I submit my NID?

KYC verification on hi80 requires a valid NID or passport. These documents are used solely for identity verification and are stored in hi80's secure, encrypted storage. They are not shared with any third party under any circumstances.

Hi80 does not share your NID information with anyone unless legally required to do so. Once the designated retention period expires after account closure, this data is permanently deleted.

What will hi80 do in the event of a data breach?

Hi80 has its systems independently audited by third-party cybersecurity firms at least twice a year. Any vulnerabilities found are remediated as quickly as possible.

However, in the unlikely event of a data breach, hi80 will notify affected members within 72 hours — clearly communicating what data was affected, the potential impact, and the steps being taken. That is hi80's commitment.

Hi80's privacy policy is a living document — not something written once and forgotten. With every update, we strive to be more transparent and more robust. Your trust is hi80's most valuable asset.

Your Information In Safe Hands Keep

Your information and funds are protected with the highest level of security at hi80. Register today and start gaming on a platform you can trust.

Frequently Asked Questions

Privacy & Gaming FAQs

Not at all — hi80's responsible gaming tools are available under the "Safe Play" section in your account settings. To set deposit limits, you can choose daily, weekly, or monthly — either individually or all at once. Limits take effect immediately once set. Lowering a limit is also instant, but increasing one requires a 72-hour waiting period — this is by design, to protect you. Once a cool-off or self-exclusion is activated, you won't be able to access your account until the specified period ends — and even contacting support won't cancel it. Setting a session timer will automatically log you out after the chosen duration. hi80 always encourages players to make use of these tools.

hi80's Live Casino section works seamlessly on mobile — no separate app needed, it runs right in your browser. To get started, head to the Live Casino menu, where games are organized into categories: Baccarat, Roulette, Blackjack, and Live Show games. Baccarat is the most popular choice among Bangladeshi players. If you're completely new, start at a low-stakes table — many tables accept bets from as little as ৳10. While live dealers may not speak Bangla, the game interface and instructions are available in Bangla, and every dealer action is displayed as on-screen text, so following along should be straightforward. With a stable internet connection, the video stream runs without interruption.
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