hi80's Terms and Conditions – What You Need to Know Before Using the Service

Hi80 is an internationally licensed online gaming platform. These Terms and Conditions constitute a legal agreement between hi80 and each registered member. By opening an account and using any of hi80's services, you confirm that you have read and agreed to abide by these terms in full.

To be eligible to use hi80's services, you must:

• Be at least 18 years of age
• Must not be a resident of any country or region where online gaming is prohibited by law
• You must register an account in your own name — not on behalf of anyone else
• Must be willing and able to comply with all hi80 rules

It is your responsibility to ensure that opening an account from Bangladesh complies with your local laws. hi80 does not provide any legal advice on this matter.

When registering with hi80, you must provide accurate and up-to-date information. Providing incorrect or false information is a violation of our Terms and Conditions and may result in account suspension.

• One account policy: Only one account per person is permitted. If multiple accounts are detected, all of them will be suspended.
• KYC Verification: A National ID (NID) or other government-issued identification must be submitted before making a withdrawal. Additional documents may be requested if necessary.
• Password Security: You are solely responsible for keeping your account password confidential. Do not share your password with anyone.
• Account Sharing is Prohibited: Allowing anyone else to access or use your account is strictly prohibited.

Hi80 supports bKash, Nagad, Rocket, Upay, and bank transfer for deposits and withdrawals. Cryptocurrency methods are also available.

• KYC verification must be completed before any withdrawal request is processed.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Hi80 reserves the right to hold any suspicious transactions.
• The account used for deposits and the account used for withdrawals must belong to the same person.

Hi80 offers a variety of bonuses and promotions. Each offer has its own specific terms, which are outlined on the offer page. General bonus terms are as follows:

• Welcome bonus: New members can receive a bonus on their first deposit. Wagering requirements are typically 20x–30x.
• Wagering Calculation: Bets on slots generally count as 100% towards wagering requirements; table games may contribute less.
• Validity: Every bonus has an expiry date. Any unused bonus will be cancelled once it expires.
• Bonus abuse: If a breach or misuse of bonus terms is detected, hi80 reserves the right to void the bonus and any associated winnings.
• One bonus at a time: Only one bonus may be active at a time.

The following general rules apply to Sports Betting and casino games on hi80:

• Bet Acceptance: A bet is not valid until the system issues a confirmation. If a bet fails due to a technical issue, the stake will be returned to your balance.
• Odds Changes: hi80 may change odds at any time. Once a bet is confirmed, it is locked in at the odds shown at the time of confirmation.
• Maximum win limit: A maximum win limit applies to each game and betting market. The applicable limit is displayed on the relevant game page.
• Match Cancellation or Suspension: If a match is cancelled or not completed within the specified time, the bet will be voided and the stake refunded.
• Incorrect Odds: If incorrect odds are displayed due to a technical error, hi80 reserves the right to void the affected bet.

The following activities are strictly prohibited on hi80 and may result in permanent account closure:

• Using bots, automated software, or algorithms to play
• Colluding with others to defraud the system (collusion)
• Use of funds from money laundering or illegal sources
• Collecting bonuses through multiple accounts (bonus abuse)
• Attempting to gain unauthorised access to hi80's systems or software
• Fraudulent activity against other players
• Attempting to exploit chargebacks or payment disputes

Hi80 may temporarily or permanently close an account under the following circumstances:

• Violation of terms or involvement in prohibited activities
• Failure to pass KYC verification or providing false information
• Extended account inactivity (12 months)
• Court order or regulatory authority directive
• Self-exclusion request under the Responsible Gaming policy

Where possible, hi80 will notify the member before closing their account. If the closure is due to a breach of terms, immediate action may be taken.

Members may request account closure at any time. Any verified balance can be withdrawn before the account is closed.

Hi80 believes gaming should be about entertainment — not addiction. That's why hi80 offers a range of responsible gaming features:

• Deposit limits: Set daily, weekly, or monthly deposit limits.
• Session limits: Set up automatic logout after a defined period of inactivity.
• Reality Check: Break reminders are shown after extended periods of continuous play.
• Self-exclusion: Option to lock your account temporarily or permanently.

If you need help with a gambling-related problem Responsible Gaming View page.

If a dispute arises between hi80 and a member, both parties will first attempt to resolve it through discussion. If no resolution is reached, a complaint may be filed with the licensing authority.

• For any disputes or complaints, please email us at [email protected].
• 24/7 support is available via live chat.
• Hi80 generally responds to complaints within 48 hours.
• In the event of any dispute over the interpretation of these terms, hi80's interpretation shall be final.

Hi80 reserves the right to update these Terms and Conditions at any time. Members will be notified in advance of any major changes via email or a platform notification.